Certificate IV in Customer Contact

Our ability to build relationships with our customers is one of the most important skills in today’s workplace. Having skilled, enthusiastic and customer focused teams, is critical to business success. This program focuses on those skills to build relationships with internal and external customers and to lead teams that provide the customer contact that is the “face of the organisation to the outside world”. Participants need to complete thirteen (13) units of competency, consisting of seven (7) core units and six (6) elective units.

Core units:

(BSBCCO402A) Gather, collate and record information
(BSBCUS401A) Coordinate implementation of customer service strategies
(BSBLED401A) Develop teams and individuals
(BSBMGT403A) Implement continuous improvement
(BSBMGT405A) Provide personal leadership
(BSBOHS407A) Monitor a safe workplace
(FNSICORG515A) Provide mentoring and coaching within the workplace

Elective units:

(BSBMGT401A) Show leadership in the workplace
(BSBMGT402A) Implement operational plan
(BSBPMG510A) Manage projects
(BSBWOR401A) Establish effective workplace relationships
(BSBWOR402A) Promote team effectiveness
(BSBWOR403A) Manage stress in the workplace

Government Funding could be available for your team, up to the value of $4000

Registered Training Organisation

Ashley Coaching & Consulting partner with the Open Door Coaching Group, a Registered Training Organisation (provider no. 21858) who will issue your qualification, and we are together committed to ensuring your receive the highest quality training.