Certificate IV in Customer Contact

Managers, supervisors and team leaders are being called upon more and more in today’s workplace to lead and motivate their teams to great performance. We have chosen a set of units for our Certificate IV in Frontline Management that focuses on the much needed leadership skills for managers to enable them to grow, motivate, lead and have great conversations with their team. Combined with coaching units of competency this program is a complete tool kit for today’s manager. Participants need to complete Ten (10) units of competency, consisting of four (4) core units and six (6) elective units.

Core units:

(BSBMGT401A) Show leadership in the workplace
(BSBMGT402A) Implement operational plan
(BSBOHS407A) Monitor a safe workplace
(BSBWOR402A) Promote team effectiveness

Elective units:

(BSBWOR401A) Establish effective workplace relationship
(BSBCMM401A) Make a presentation
(BSBMGT403A) Implement continuous improvement
(BSBWOR404A) Develop work priorities
(BSBPMG510A) Manage projects (FNSICORG515B) Provide mentoring and coaching within the workplace

Government Funding could be available for your team, up to the value of $4000

Registered Training Organisation

Ashley Coaching & Consulting partner with the Open Door Coaching Group, a Registered Training Organisation (provider no. 21858) who will issue your qualification, and we are together committed to ensuring your receive the highest quality training.